• Sign in
Proclaim
Organization • Bellingham, WA • 31 members • 95563 followers

News

Sort by
newest
About this group
Organization
group
31
members
95563
followers
Join the Proclaim community to get product support from our product specialists and developers!
Follow

  • Cathy Lawrence
    2 hours ago

    We are considering creating a second team in Proclaim as we have two different centres which have two different projection systems and hence a need for different Default Effects. Has anyone had experience of doing this? Do files become specific to a particular team? If so, can they be easily duplicated across to the other team? Wondering what other peoples experiences of more than one team is. Thanks Cathy

    1. Hispanic Ministry
      13 hours ago

      I'm currently at church and I had this weird thought about the Confidence monitor. Does anyone know if we can change the background color? I've only ever had the confidence monitor with a black background, but is there a way to change it?

      1. TWYLA VARNADO
        17 hours ago

        we are not able to hear the music we have in our pre-service loop since Wednesday. We have always played music from here. Can you give me a solution? We have checked cords and video cards in the computer to no avail.

        1. Brent Keith 7 hours ago

          Hmm. I had something similar happen, but it was because I was remote controlling the presentation computer. The computer connected was muted and it muted the presentation computer. Same thing for volume level. Now I check for not muted 100% volume before connecting. I hope that helps in some way.

        2. TWYLA VARNADO 6 hours ago

          Thank you but it is not any of that. It is not working on any of our computers and it worked until I did the relaunched updates on Tuesday. We don't do remote at all. But thanks for you response.

      2. Carlos Aguilar Piutil
        2 days ago

        Another update and the problem of playing videos in Proclaim still isn't working. I enabled the new player option and it crashes. At my church, I can no longer play videos from Proclaim. I have to do it outside of the program, which is very cumbersome.

        1. Steven Stoops 2 days ago

          I dealt with the same problem, Carlos Aguilar Piutil. There's a link to the thread at the bottom of this. I found a solution while discussing it with Jordan Sjodin. Does your presentation computer have an Nvidia graphics card? I had to first update the Nvidia App, then download and enable the Studio driver for it. It solved the problem. We had 3 computers all with differing results to the video player problem. Each have Nvidia GeForce RTX GPUs. My personal worked without the new "Video Player (nVP)," a laptop that we use in the summer for our "Church in the Park" that needed the nVP and our desktop in our booth in our building wouldn't play videos AND would crash if the nVP was enabled. https://faithlife.com/posts/6145066
          Faithlife Proclaim - Faithlife
          I am beginning to lose my patience with Proclaim. We have been using Proclaim since 2013 and I have been one of your biggest boosters. But now? We have had one particular problem that first cropped up in June of last year. The final solution? We had to stop editing on the fly from a different computer -- if we edit the presentation from a different computer while on air Proclaim crashes. We sent log file after log file and no solution ever worked, so we changed our methods. Now, videos do not play. We've used Windows Legacy Media Player since we moved to Windows 11. It worked fine and still works without the new Video Player on my personal laptop. Our other presentation computer needs the new Video Player, but the desktop which we use in our building won't work without the Video Player but Proclaim locks up after a couple of attempts to play any video. We have a new pastor (a ProPresenter user at his previous church) and he is getting tired of Proclaim not working as it should -- the Support Case # is 00984507 but NO ONE has contacted us -- other than to respond with a form email to give us the support case #. Proclaim has always been very supportive and quick to respond, but as more new additions have been brought into Proclaim it feels like the basic things, like editing on the fly and playing videos, seem to take a back seat. I may not be able to keep the new pastor from forcing a move to some other software, so please do something.
          faithlife.com

        2. Ryan Cowles 12 hours ago

          We only use AMD graphics cards and videos now play perfectly.

      3. Brian Osborne
        2 days ago

        Is there an option to view and sort slides in a grid style? If I have a presentation with a large number of slides and need to rearrange things, dragging up/down in the service order list can get tedious. I'd like to be able to see the slides like they are in preview mode (in a grid format) where I could drag and drop things. Maybe it's available and I just missed it somewhere. Thanks!

        1. Steven Stoops
          3 days ago

          I am beginning to lose my patience with Proclaim. We have been using Proclaim since 2013 and I have been one of your biggest boosters. But now? We have had one particular problem that first cropped up in June of last year. The final solution? We had to stop editing on the fly from a different computer -- if we edit the presentation from a different computer while on air Proclaim crashes. We sent log file after log file and no solution ever worked, so we changed our methods. Now, videos do not play. We've used Windows Legacy Media Player since we moved to Windows 11. It worked fine and still works without the new Video Player on my personal laptop. Our other presentation computer needs the new Video Player, but the desktop which we use in our building won't work without the Video Player but Proclaim locks up after a couple of attempts to play any video. We have a new pastor (a ProPresenter user at his previous church) and he is getting tired of Proclaim not working as it should -- the Support Case # is 00984507 but NO ONE has contacted us -- other than to respond with a form email to give us the support case #. Proclaim has always been very supportive and quick to respond, but as more new additions have been brought into Proclaim it feels like the basic things, like editing on the fly and playing videos, seem to take a back seat. I may not be able to keep the new pastor from forcing a move to some other software, so please do something.

          2. Steven Stoops 12 hours ago

            I hear you on that, Alan Brown and John Rusyniak, but where this computer is concerned a member of or congregation went out and bought a computer and donated it to us -- should I have told him no? As for any other computer in use we had budget considerations, and screen real estate considerations. Unless Apple is making an 18" monitor on a MacBook that I am unaware of. Plus the cost of a 2TB SSD in a MacBook was prohibitive. I create on my personal computer and video files take up a lot of room. Rob Williams, each of the computers have NVIDIA cards. My personal was using the Studio driver, but the in house computer, a desktop, had the "Game Ready Driver" enabled. When I switched the desktop computer to the Studio driver it worked flawlessly and didn't need the new Video Player. Now, our laptop that we use for Church in the Park needs the new Video Player. The NVIDIA RTX card in it uses the "Enterprise Driver." It didn't give me the option for the Studio driver.

          3. Rob Williams 10 hours ago

            Thanks, Steven Stoops - I just checked and my home computer (running windows 11) had the studio driver. I enabled the new video player in proclaim and tried to play a video. I heard the video but the video never displayed and then proclaim became unresponsive before I had to kill it, so it doesn't appear that is necessarily a fix. The legacy windows media player still works fine on my home computer however. Just for grins, I updated to the most recent studio driver (580.97 - 8/12/2025) but it made no difference. Still has the same behavior when trying to play a video with the new video player. Hopefully the legacy player continues to work.....

          4. Michael Douglas 4 hours ago

            Just updated to Windows 11 Everything works ok We did have one issue but not sure if it was after the latest update of Proclaim but our Confidence Song template had very small text in the review of next slide text box and we could not edit it So I had to create a new template using the large lyric text template and rename it the same as the our confidence song template and then deleted the original template looks like it is working ok now It would be good to have some more feature sets but I am unaware what’s in the pipeline

        2. Corbin Kill
          4 days ago

          Is there a way to edit the audio/video sync in Proclaim? If I show a video clip during service, there is a noticeable delay between the audio and the video of the clip. Our presentation machine is Windows; I have tried using the new built in video player and the default Windows player, both have the AV lag issue. Suggestions?

          1. Lamy Julien 3 days ago

            hi, may be you can contact cs@logos.com, they will help you Blessings

          2. Govan Baptist 3 days ago

            I have the same problem with 4K videos. When I use 1080P video the lag doesn't happen.

          3. bret.schmerker 3 days ago

            At 胡桃河市日系基督教會 Japanese Christian Church of Walnut Creek (CA, USA), neither AshChan0111 nor rhamaijccwc ran into the problem; and we use 720p and 1080p all the time.

        3. Tim Bourne
          6 days ago — Edited

          We're getting ready to purchase smart TVs for some of our classrooms. I'd like to have Digital Signage show our announcement loop. We've used a Firestick on our lobby TV but I've found it to be getting more glitchy over time. If our smart TVs have a browser, will that work well with the signage feed or not? Edited: Justs adding it would be nice to not have to have buy extra Firesticks and then have multiple remotes to keep track of.

          1. Joe Jenkinson 4 days ago — Edited

            Try restarting the FS. Should help with the glitchy(ness).

          2. Joe Jenkinson 4 days ago

            https://www.howtogeek.com/796318/how-to-restart-firestick/
            How to Restart an Amazon Fire TV Stick
            Restarting your Amazon Fire TV Stick helps you fix minor glitches and gives your system a fresh start. Here’s how you can do just that using both hardware and software options.
            www.howtogeek.com

          3. Jordan Sjodin 4 days ago — Edited

            yes, you can display the signage on your smart tv. You might want to see if you can plug a USB keyboard in to type in the url. You can also shorten the URL first with something like our shortener here https://flshare.net/ or bit.ly. That way you have less to type. Then if you can set it as the homepage it will come up automatically in the future when you open your browser on the TV
            Bitly Connections Platform | Short URLs, QR Codes, and More
            Bitly’s Connections Platform is more than a free URL shortener, with robust link management software, advanced QR Code features, and a landing page solution.
            bit.ly

        4. Carlos Aguilar Piutil
          7 days ago

          Good afternoon. I am having problems with Proclaim: I used to be able to upload videos without any issues, but now they won't load. I followed the instructions to activate the new Proclaim player, but when I try to do so, the application restarts. Also, when I try to insert a YouTube video using a link, I get a message saying that it cannot be played.

          1. Betty Botwinick 6 days ago

            Hi you can't play YouTube videos on proclaim.

          2. Steven Stoops 6 days ago

            Are you on a PC, Carlos Aguilar Piutil? There has been an issue with video players, it stems from Microsoft's abandonment of Windows Media Player. The devs at Proclaim have added a new video player. It is under Settings>General -- YMMV -- It may help if you enable it, but all it did for one of our computers is lock Proclaim up so it isn't usable. It works on one of our PCs, one of our PCs didn't need to enable it. I've submitted a problem (Case #00984507) but no one seems to be in a hurry to contact me -- Proclaim used to be the most responsive tec company around -- Perhaps it is time to allow PC users the option to use their default media player -- like VBS.

          3. Brent Keith 5 days ago — Edited

            Carlos Aguilar Piutil, here is a link to a post and thread I started on showing YouTube videos on Proclaim. https://faithlife.com/posts/6081143 Though not ideal, you can make it work. In that thread there is an app mentioned called ClipGrab. That is a neat trick but a bit shady. I've done a deep dive on what exactly you can show regarding YouTube videos legally. Pretty much showing YouTube videos that are not your own, or not someone's who has given you explicit permission to use it, is taboo. Fergit about it. So, using and showing YouTube videos in a public setting is an area of "proceed at your own risk" kind of thing. While it is easy to garner licensing for the audio content of videos (like for songs), the visual content is not straightforward at all. I hope this helps some. Blessings
            Faithlife Proclaim - Faithlife
            Notes on using a YouTube video: We wanted to feature a YouTube video in our warmup countdown and I thought I would post up how we accomplished it. It wasn't as straightforward as I thought. Linking the video proved easy enough, add Web Page (service item) and then pasting the YouTube link yielded a link with autoplay=1. Yay! But it inserted with a length of 15 seconds and wouldn't budge. So, 15 seconds played then the 1:00 countdown. The length of the video didn't come through or something, so it just put the default in there. To make it play the full length (2:47) we selected "show each slide for" then put in 2:47. It worked! I have my fingers crossed that an add doesn't pop up. I used a link that appears to not be monetized, so I hope that works. I noted somewhere in the process that links to Vimeo won't work. That probably needs fixed to make sure that ads never pop up.
            faithlife.com

        5. Larry L Hanson
          10 days ago

          I am hoping for some guidance. We are getting ready to join the Livestream world. We are a very small church. Looking to do a single camera to take in the whole sanctuary (or at least platform). Probably stream to Youtube. Advice on camera? Thanks!

          2. Adrian Howe 9 days ago

            When we started live streaming we had similar modest aspirations for just a single camera system. At the time we went for a PTZOptics 30x NDI camera and it's been superb for our needs. At the time, it was the first that I found that allows you to freeze the image while transitioning between presets and this makes a single camera very watcher friendly. We have around 16 presets that cover 99% of the shots we need and we send midi commands from Proclaim to switch to these automatically at relevant parts of the service. We also have a Streamdeck running Bitfocus Companion that gives us full manual control when necessary. The latest versions of the PTZOptics cameras have added automatic tracking which I'm sure we would use sometimes but not enough to budget for a new camera as yet...

          3. Bruce Colgate 8 days ago

            I'd second the Avkans cameras, often 1/2 to 1/3rd the cost of PTZOptics, and I would say, better. We have 5 Avkans and 1 PTZOptics, and I regret the 1. Never looks right. Too much green in the midtones when the whites and blacks are correct. I'd strongly recommend 30x lensing, as the quality is better overall, not just at the long end of the lens. Tech support is similar.

          4. Second Baptist Church 18 hours ago

            We used Sweetwater Sound to help us with what was best for our sanctuary. We have a PTZOptics and the most recent purchase is a Marshall. The two cameras don't speak the same language and it is frustrating. I like working with Sweetwater because they help us find a solution when we have issues with the cameras.